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Our Performance

Every year, we set targets for our performance to ensure we are delivering what we have promised in our strategic commitments. We monitor our performance against our targets on an ongoing basis and formally report to the Audit and Governance Committee every quarter. The most recent quarterly reports are available below. In addition to information about our progress towards our targets, these include details of our main areas of risk, our financial position, and our contracts and projects. The data on this page may change due to ongoing data capture.

Our Performance in June 2025

Total number of emergency incidents in Berkshire

691

Occasions we responded to emergency incidents within 10 minutes

70.2%

(Target: 75%)

Safe and Well Visits completed in Berkshire

462

Total number of Fire Safety Audits completed

79

Number of complaints received 

2

Number of compliments received

5

Our latest quarterly performance (Q1 April – June 2025)

Total number of emergency incidents in Berkshire

1973

Occasions we responded to emergency incidents within 10 minutes

71.0%

Service delivery Hub exercises completed

2

Referrals for threat of or incidence of arson, completed within 48 hours

100%

Safe and Well Visits completed in Berkshire

1450

Increase in the number of partner referrals received

13.6%

Total number of Fire Safety Audits completed

169

Number of complaints received

9

Number of compliments received

12

Completion of Data Subject Requests (SARs) within the permitted time frames

100%

Percentage of working time lost to staff sickness across all groups

5.3%

Compliant spend as a percentage of our overall spend

84.3%