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Our Performance

Every year, we set targets for our performance to ensure we are delivering what we have promised in our strategic commitments. We monitor our performance against our targets on an ongoing basis and formally report to the Audit and Governance Committee every quarter. The most recent quarterly reports are available below. In addition to information about our progress towards our targets, these include details of our main areas of risk, our financial position, and our contracts and projects. The data on this page may change due to ongoing data capture.

Our Performance in April 2025

Total number of incidents in Berkshire

650

Percentage of occasions we responded within 10 minutes

71.5%

(Target: 75%)

Safe and Well visits carried out

506

Total number of Fire Safety Audits completed

47

Number of complaints received 

4

Our latest quarterly performance (January – March 2025)

Full Fire Safety Audits with a ‘Broadly Compliant’ result

73.5%

Total number of emergency incidents in Berkshire

1748

Occasions we responded to emergency incidents within 10 minutes

72.2%

Referrals for threat of or incidence of arson, completed within 48 hours

100%

Safe and Well Visits completed in Berkshire

1583

Increase in the number of partner referrals received

36.9%

Number of complaints received and resolved about Service interactions

6

Service delivery Hub exercises completed

2

Number of compliments received about service or personnel

8

Completion of Data Subject Requests (SARs) within the permitted time frames

100%

Percentage of working time lost to staff sickness across all groups

6.6%

Compliant spend as a percentage of our overall spend

100.0%